|NMR Gold||NMR Silver||NMR Bronze|
|Weekend Service Surcharge(1)||None||50% Discount||20% Discount|
|Priority Response(2)||Next Day Telephone; 3 day on-site.||Next Day Telephone; 7 day on-site.||Next Day Telephone; 2 weeks on-site.|
|Technical Help Line||Yes||Yes||Yes|
|Preventative Maintenance(3)||2 per year||1 per year||1 per year|
|Quench Guard Service||Yes||Yes||Yes|
|Parts||Included||35% Discount||25% Discount|
|Cryogen Contract (4)||Included||Included||Included|
1 Weekend service usually incurs a $1500 surcharge.
2 Telephone response and on-site labor response are detailed in program specifics.
3 Preventive maintenance visits for Silver and Bronze plans to be scheduled in conjunction with scheduled cryogen servicing.
4 NMR Gold, Silver or Bronze service plans include a contract for scheduled liquid helium cryogen fills to include cryogens, travel and labor.